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Frequently Asked Questions (FAQs)

Here is a list of some of the most commonly asked questions. If you don't find the answer to your question, please contact us by submitting a question or a ticket. Alternatively, check the Support Forum, below, to see if your query has already been answered there.

Forum

The forum is a message board where members ask questions which are answered by other members and support staff. Before creating a new thread, please make sure that your question has not already been answered.

Create New Forum Thread

Please enter the subject of the new thread in the subject line below and your question, description of problem or other comments in the text box beneath it. The maximum character lengths are 100 characters for the subject and 1000 characters for the description.

Subject:

Submit Support Ticket

Tickets are similar to forum threads except that they are private message exchange threads between the user who created the ticket and the support staff. Tickets are created and viewable in the user's private "My Support" area.

Create Support Ticket Now

Create New Support Ticket

Submit Question

Questions are directly emailed to our support staff and are answered via email. Questions asked from the user's private "My Support" area are answered with priority, so if you have not done so already, why not create a free account now and have your questions answered with priority?

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